Senior UX Designer

This is a hybrid role requiring 2 days a week at our office located in Downtown, Toronto.

Trip Arc is seeking a Senior UX Designer to help shape the future of our B2B travel platforms. Our products power the day-to-day work of Destination Experts, Travel Advisors, and global DMC partners, supporting everything from itinerary creation and pricing logic to booking management, operational workflows, and more. We work AI-first: designers prototype with Claude and Figma Make, and engineers build with AI-assisted development.

You will join the Quote to Pay domain, where building and editing trips is the core of the product and AI is becoming part of the experience as well as the process.

This is a high-impact, end-to-end product design role focused on solving complex, real-world problems in a domain where usability, speed, and clarity directly affect revenue, efficiency, and customer experience. You'll own a product area, partner closely with Product and Engineering, and help evolve platforms used daily by professional travel sellers.

This role is ideal for a senior designer who enjoys ambiguity, systems-level thinking, and designing for expert users, not just consumers. If you are passionate about solving real problems, delivering valuable solutions, and eager to learn new technologies, this is the opportunity for you.

You will design how advisors price a trip, take deposits and payments, pay suppliers, and invoice their clients. These screens handle real money, so accuracy and trust matter as much as speed.

• Lead UX discovery for complex workflows by deeply understanding user needs, operational constraints, and business goals.
• Translate research insights into clear problem statements, user journeys, and experience principles.
• Explore multiple solution paths through sketching, wireframes, prototypes, and usability testing.
• Own the design lifecycle for your product domain, from early concept through delivery, iteration, and post-launch optimization.
• Design intuitive, scalable user flows for sophisticated B2B use cases such as itinerary building, booking management, and internal tooling.
• Deliver polished final design specs and documentation for seamless developer handoff.

• Work as part of a tight product trifecta (UX, Product, Engineering) to shape roadmap decisions and ensure design intent is executed effectively.
• Partner with stakeholders across the organization to balance user needs, technical constraints, and commercial outcomes.
• Communicate design decisions clearly, using data, research, and rationale to build alignment and trust.

• Leverage and evolve Trip Arc's design system to ensure consistency across platforms.
• Document interaction patterns, UI specifications, and design rationale to support scalable development.
• Champion UX best practices across teams and contribute to a strong design culture.

• Use AI tools such as Figma Make and Claude daily to explore, prototype and iterate, then take the best ideas through full design rigor.
• Work with engineers on AI-built prototypes, and check AI output for quality and bias.

• Facilitate design critiques and workshops, and give clear, constructive feedback.
• Mentor other designers and help raise the bar for craft across the UX team.
• Design for accessibility from the start and speak up when a decision would shut some users out.

• Define UX success metrics and KPIs tied to usability, efficiency, and business impact.
• Use qualitative and quantitative data to validate designs and continuously improve outcomes.

• 6+ years of professional UX design experience, with demonstrated ownership of complex digital products.
• Strong experience with B2B products/platforms, systems thinking, and experience designing for expert users or operational tools.
• Experience designing high-stakes, data-dense interfaces. A fintech background (payments, billing, expense or accounting products) is strongly preferred.
• A strong portfolio showcasing end-to-end design work, including discovery, problem framing, interaction design, and shipped solutions.
• Experience defining and tracking UX metrics to measure effectiveness and guide iteration.
• AI fluency: you use AI tools daily to research, ideate, and prototype; you check their output critically, and you have a point of view on designing AI-assisted features.
• Proficiency in Figma,…