Corporate Travel Consultant; Bilingual: French/English
Job in
Toronto, Ontario, M5A, Canada
Listing for:
FCM
Full Time
position
Listed on 2026-01-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
Position: FCM – Corporate Travel Consultant (Bilingual: French/English ON
Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before starting your role, you will participate in three weeks of paid training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.
You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.
Our business hours are 8:00 AM to 8:00 PM ET Monday – Friday.
A typical schedule will include a 40-hour work week with five 8-hour shifts.
Key Responsibilities
Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirementsBuild rapport and develop a relationship with Canadian business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionalsEnsure accurate and timely completion of reservations while meeting travelers' needsExecuting all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughoutComprehend and strictly comply with Canadian travel policies ensuring adherence to regulations and guidelines specific to the Canadian market.Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangementsDeliver consultative support and exceptional customer service throughout the booking processKeeping clients informed about all necessary travel documents and health requirements for their destinationsProficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international faresExpertly managing rerouting and exchange processes, ensuring minimal disruption to travel plansExperience & Qualifications
Bi-Lingual in French & English Required2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of Canadian business travelers.In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.OPC/TICO Certification or ability to complete within 30 days of employmentPrevious exposure to quality control processes to ensure the accuracy and compliance of travel bookings.Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.A polished and professional demeanor when interacting with clients and colleagues.Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.The capacity to make quick and effective decisions to resolve travel-related issues promptly.Excellent communication skills to keep clients informed and reassured throughout the travel process.A deep commitment to delivering exceptional customer service with a focus on client satisfaction.Comfortable and proficient in using travel booking systems and various communication tools.Strong technical aptitude with the ability to troubleshoot and adapt to new technologiesSelf-motivated with the ability to work independently and manage tasks successfullyWork Perks!
- What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even…
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