Service Coordinator; Weeknights + Weekend

Service Coordinator (Weeknights + Every Weekend Required)

We are seeking a driven, organized professional to help people with complex health needs live happy, independent lives in their homes and communities.

As a Service Coordinator, you will coordinate and schedule client service plans, communicate with clients, intake specialists, and customer service teams, and ensure timely, seamless care.

Positions: Three full‑time, permanent Service Coordinators

Salary: Commensurate with experience

Hours: 34 hours/week. Hybrid work‑from‑home role with the following shift options:
Monday 12:30‑8:30 pm;
Thursday 12:30‑8:30 pm;
Friday 1:30‑8:30 pm;
Saturday & Sunday 7:00‑3:00 pm;
Wednesday & Thursday 12:30‑8:30 pm;
Friday 1:30‑8:30 pm;
Sunday‑Wednesday 12:30‑8:30 pm with Friday 1:30‑8:30 pm.

Reports to: Supervisor, Client Services

• Coordinate and schedule client service plans within a specific geographic area, reviewing plans to establish priorities.
• Optimize efficiency by continually reviewing PSW schedules.
• Collaborate with Intake Specialists and Client Service Supervisors to manage client expectations.
• Develop, manage, and update service delivery schedules based on client needs.
• Document and provide necessary information to the service delivery team.
• Build trust‑based relationships with staff, clients, and family members to meet their needs and resolve concerns.
• Provide accurate, courteous client service via telephone, written, and email communication.
• Troubleshoot problems, handle difficult situations, and escalate to Intake Specialist, CSS, or management when needed.
• Complete all relevant paperwork accurately and timely.
• Maintain up‑to‑date records in the electronic data system in accordance with policies and legislation.
• Notify stakeholders (Service Delivery staff, funders—LHIN) as required.
• Respond promptly to voicemail, email, and calendar communications.
• Participate actively in the Client Services Team, collaborating with peers and seniors to achieve strategic goals.
• Work with external partners (LHIN, Baycrest, government agencies) to support service delivery.
• Lead by example and demonstrate organizational values in every interaction.

• Post‑secondary education in a health‑related field preferred.
• Minimum one year of experience in community health care service coordination.
• Additional language skills considered an asset.
• Extensive knowledge of community resources and supports.
• Excellent telephone, interpersonal, and customer service skills.
• Strong organizational and time‑management skills.
• Ability to work efficiently in a high‑pace environment and manage stress.
• Good judgment in assessing difficult situations.
• Capacity to perform routine work independently.
• Knowledge of general office practices, procedures, standards, and medical terminology preferred.
• Proficiency in Microsoft Office applications preferred.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service and Administrative
• Industries: Hospitals and Health Care, Non‑profit Organizations