Bilingual Operations Specialist

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What is the role? As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements.

This is a full time and shift oriented role offering flexible work arrangements on a National Team.

What will you do?

• Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact
• Utilize all available resources to deliver accurate and efficient problem resolution
• Demonstrate strong analytical skills coupled with an innate ability to multi-task
• Fulfill a variety of credit card-related client requests in a timely and accurate manner (through CART and other channels)

• Must-have
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Ability to confidently take on high call volumes, while prioritizing and multi-tasking with a commitment to delivering superior client service.
• Ability to adapt and learn new skills.
• Technically Savvy i.e. troubleshooting, ability to learn new systems/applications.
• Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience.
• Available to work shifts within the business hours of 7am-12am EST Monday to Friday, Saturday 9am-9pm EST and Sunday 11am-9pm EST.

• Nice-to-have
• Knowledge of RBC Visa/Master Card products and systems (i.e. CCSA, TS2, ERNEX, Sales Platform, IRIS, Originate, etc.).
• Previous call centre experience and/or processing centre experience.
• Previous experience in fast-paced Enhanced Performance Management environment.

• Ability to make a difference and lasting impact.
• Work with a great and supportive team.
• Flex shift which includes compensation for evening and weekend shifts.

Address: 1 PLACE VILLE MARIE:

MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date:

Final date to receive applications:

Note:

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above.

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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