Call Centre Customer Service Representative

ELC Solutions Inc. is building a candidate bank of motivated and customer-focused individuals interested in future opportunities as Call Centre Customer Service Representatives
.

If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, we’d love to keep your profile on file for upcoming roles. Joining our candidate bank means you’ll be among the first we consider when new positions become available.

Potential Responsibilities:

• Handle inbound and outbound customer/vendor inquiries, bookings, negotiations, and authorizations.
• Communicate clearly and professionally with customers/vendors by phone and email.
• Address complaints with empathy and work toward effective solutions.
• Maintain compliance with company policies and industry standards.
• Document interactions thoroughly and accurately.
• Collaborate with team members to achieve individual and team objectives.
• Work flexible shifts between 7 am – 10 pm.

Preferred Qualifications:

• Minimum 2 years of customer service or call centre experience.
• Strong verbal and written communication skills.
• Proficient in computer use and typing
• Proficiency in Microsoft Word and Excel.
• Ability to multitask effectively in a high-volume environment.
• Problem-solving skills and adaptability.
• Knowledge of the insurance/repair industry is an asset.
• Secondary school diploma or equivalent preferred.

What We Offer (once hired):

• Competitive compensation.
• Health and dental benefits.

Location:
Work is in person at our Mississauga or Etobicoke office. Candidates should be able to commute or plan to relocate prior to employment.