Communications Operator-Communications- Casual

Overview

At Sunnybrook Health Sciences Centre, the Telecommunications Department plays a crucial role in ensuring effective communication within Sunnybrook. Telecom Operators serve as a vital point of contact during emergency occurrences, and play a pivotal role in connecting patients, staff, and the public as front-line staff. The operator supports the safety and well-being of patients, staff and the public through effective communication and quick responses to emergencies.

The operator must work closely with other hospital departments and health partner security personnel, and emergency response teams to ensure a coordinated response during crises.

• Maintain a professional and courteous demeanor while answering a high volume of calls;
• Demonstrate knowledge and understanding of hospital information systems;
• Operate various computerized communication consoles and associated equipment to receive, assess, and relay information to clinical teams and internal leaders;
• Communicate with patients and their families in a compassionate and reassuring manner;
• Operate all department equipment proficiently (email, web-based applications, switchboard, locating phone console, pagers, SMS notifications, Encrypted Messaging, PA paging system);
• Prioritize and act on all calls for locating on-call personnel, physicians and other medical personnel as required promptly;
• Constantly review events and adjust priorities based on incoming information;
• Answer calls from individuals who are involved in stressful and potentially life-threatening situations;
• Respond to all emergency codes and alarms per Sunnybrook and departmental policies and procedures promptly;
• Respond to urgent requests efficiently and accurately;
• Ability to work rotating shifts which include days, afternoons, nights and weekends;
• Provide instructions or directions to callers when required;
• Adhere to strict security and confidentiality protocols;
• Ability to hear/listen and relay information accurately while operating various equipment;
• Demonstrate commitment to core values of inclusion, teamwork, compassion, and innovation;
• Participate in comprehensive safety programs and practices including staff safety, patient safety and environmental safety, with regular in-service education.

• Minimum Grade 12 or an approved equivalent combination of education, training and experience;
• Post-secondary education in Emergency Telecommunications or Public Safety Communication preferred;
• Knowledge of medical terminology is an asset;
• Typing competency of 40 WPM;
• Knowledge of Microsoft Office, Word and Excel (preferred);
• Ability to work in a high-stress environment;
• Active listening skills;
• Strong organizational and communication skills to deliver information accurately and concisely, both verbally and in writing;
• Strong multitasking skills in stressful environments.

• Seniority level:
  Entry level
• Employment type:
  
  Other
• Job function:
  Information Technology
• Industries:
  Hospitals and Health Care

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