Monitoring Attendant Pearson Airport

Overview

Join Indigo Park Canada – Leading the Parking Industry! At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

We are currently seeking a Part-Time Central Monitoring Attendant for our Toronto Pearson Airport location. The Central Monitoring Attendant is responsible for monitoring the communication, parking and camera systems, assisting customers seeking help during the process of parking on upon entering and exiting of the parking lot and making payments.

• Greet, welcome, and assist customers with any questions or inquiries
• Monitor the communication, parking and camera system
• Support customers with their use and navigation of the parking facilities and equipment
• Review and complete camera and system check at the beginning of every shift
• Process customer transactions using a variety of payment methods in a quick and accurate manner
• Inform and advise customers and clients on our products and services
• Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
• Keep the office tidy and organized throughout shift in order to deliver an efficient customer service
• Maintain tracking logs
• Other duties as required

• Hourly Salary: $19.58
• Operation may run 7 days a week, 24 hours a day
• Office environment, working independently
• Must be able to sit and/or stand for long periods of time

• Minimum 2-3 years of customer service experience is required
• Strong communication and written skills with an open attitude to take direction and feedback
• Proven customer service-oriented attitude
• Excellent problem-solving skills
• Ability to work efficiently under pressure in a fast-paced environment
• A strong team player who can work independently with minimal supervision
• Bilingualism (English and French) is a strong asset
• Results-oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Ability to work comfortably using Word, Excel and technology and computers in general

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.