Customer Service Representative | Contractual, On-Site

We are currently seeking Onsite Customer Service Representatives to answer inbound calls and emails regarding product questions and sales, shipment queries, billing services, and general customer service questions.

We are currently hiring for this Toronto and GTA area for this onsite position. Office Location - 75 Eglinton Ave E, Toronto ON M4P 3A4

This is a Customer Service/Sales Contract position and will end in 2 months (with a possibility of extension if needed by the business) (to be determined).

Your responsibilities:

• Work collaboratively as a team with a goal to achieve a high-quality standard.
• Work in a high-volume call contact center answering an average of 100 calls or more.
• Ability to connect with customers through conversations.
• Build trusting relationships with customers understanding their needs.
• Proactively offer appropriate solutions that create high customer satisfaction.
• Exercise patience and empathy that resolve customer concerns.
• Identify and maximize opportunities to cross-sell and up-sell to existing customers.
• Adhere to our client’s policies, procedures and industry compliances.
• Perform other related duties and assignments as required and as assigned by supervisor or manager
• Exercise retention efforts when appropriate

Requirements:

• High school or GED
• Must be at least 18 years of age
• Satisfactory background check.
• Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
• Strong work ethic with proven dependability.
• Ability to quickly learn new applications and processes.
• Strong verbal and written communication skills.
• Professional and courteous telephone manner.
• Excellent verbal skills; basic writing skills.
• Able to handle routine and repetitive tasks at varying pace.
• Flexibility to work additional hours as needed.
• Maintain acceptable attendance.
• Available to work full time in Toronto onsite location

Hours of Operation: 9:00 am to 12:00 am (open to this window), 7 days a week, Weekends - Mandatory, no paired days off