Customer Support Specialist - INTL MEXICO

Location: North York

Who Can Apply

Candidates must be legally authorized to work in Canada

Job Description

Insight Global is looking for Customer Support Specialists to join a large HCM client on a permanent basis in Mexico. In this role the candidate will be responsible for providing support via phone call and email to customer employees for any payroll related issues. Previous experience working in customer service and strong communication skills/soft skills are essential to succeed in this role.

Please note must be available between working hours of 8 am to 8 pm EST for 8 hour shifts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

-1+ years of experience working in customer service/call center environment
-Strong Spanish and English communication skills - both written and verbal
-Ability to be patient, empathetic, and act urgently to resolve customer-centric matters.
-Computer proficiency with MS Suite

Nice to Have Skills & Experience

-Experience working for large enterprise

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.