Bilingual Customer Care Representative ( FR/ENG
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Equitable Bank
Full Time
position
Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Position: Bilingual Customer Care Representative ( FR/ENG)
The Work !
Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product deliveryShifts :
Training Period: 5-6 weeks: 9:00 AM to 5 :00 PMAfter the initial training period, the 4 main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2PM-10PM and 4- midnight with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekendsLet's Talk About You !
1-3 years of call center and/or customer service experience is required for this role with on phone experience preferredOne plus years of banking or finance experience is needed for this rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financeStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a face paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand use different software (CRM, Microsoft Office Suite)Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat)
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