Bilingual Service Coordinator

About Us

ZEISS has been in business for over 179 years, pioneering science and technology to meet global change. With over 42,000 employees worldwide, we drive continuous advancements across Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology.

This position is located in Toronto, Canada.

You will be a key contact for customer service related requests, coordinating with our Field teams. You will manage requests by phone or email, opening service orders, processing sales orders, and directing inquiries to technical support. You will also support in‑house and field service specialists with parts inventory, logistics, order expediting, and order closure.

• Promptly answer incoming customer (both external and internal) calls and email inquiries in English and French.
• Open service orders in our CRM system and dispatch to the appropriate in‑house or field service specialist based on skills, location, and availability.
• Process service‑related sales orders.
• Support Service Engineers with parts inventory management.
• Close completed service orders and ensure proper billing takes place.
• Participate in continuous process improvement initiatives.
• Other duties as required.

• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills in both English and French.
• Must be highly organized, be able to prioritize and manage time effectively.
• Working knowledge in MS Office applications Word, Excel, PowerPoint, Power BI, etc.
• Experience working in SAP and CRM systems would be preferable.
• Solid communication and interpersonal skills.
• Must be able to work closely with cross‑functional teams.
• A post‑secondary diploma or degree is required.

• Standard working hours are typically 40 hours per week Monday – Friday.
• This position will be office‑based all week.
• Occasional overtime work may be required.
• Must be able to work on shifts between 8 am – 7 pm EST on a weekly or biweekly rotation basis.
• Ability to work in a multi‑cultural business environment.

The annual pay range for this position is $54,000 – $67,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions.

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Programs
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an Equal Opportunity Employer.

Your ZEISS Recruiting Team:
Jo Anne Mittelman

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier‑free and accessible employment practices. Should you require Code‑protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.