Senior Customer Success Manager; Spanish Speaker

🌍 Global SaaS Scale‑up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍 Toronto | Hybrid, 4 days in‑office

About Cloud Talk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, Cloud Talk’s AI‑powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. Cloud Talk works seamlessly for businesses of all sizes, from scale‑ups like Deel to big players like Nokia
, Glovo and Revolut
. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

Cloud Talk is on a mission to create a unified ecosystem for sales and customer service teams’ communication where every professional can engage in more productive and meaningful conversations.

As a Senior Customer Success Manager
, you’ll take ownership of onboarding, maximizing adoption, and ensuring long‑term customer success for our clients—leading to seamless renewals. This role is perfect for a product‑focused and technically curious professional who thrives in high‑velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast‑growing AI‑powered SaaS company
, this is the challenge for you.

• Be part of one of Europe’s fastest‑growing SaaS companies
• Work with cutting‑edge AI products in a high‑growth market
• Join a global team
  —work with talented Cloud Talkers across Europe, the US, and Asia, both in‑person and remotely. Check out our Life at Cloud Talk on Instagram
• Have a front‑row seat in our journey to $100 M ARR

• Own the full customer journey— from onboarding to renewals, ensuring customers extract maximum value from Cloud Talk
• Be a trusted product expert—guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features
• Enhance customer health—monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools
• Close collaboration with Sales & Product—ensure seamless handoffs, share customer insights, and contribute to product innovation

• Customer‑first mindset—you thrive on making customers successful
• Data‑driven & analytical—you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights
• Technical aptitude—you enjoy learning software products inside out and can guide customers in leveraging their full potential
• Industry knowledge—experience in B2B SaaS, business calling software, or cloud communication tools
• Proven experience—you’ve worked in Customer Success/Support or Onboarding in a SaaS company
• Familiarity with customer tools—experience using Zendesk, Custify, Planhat, Velaris, or Hub Spot is a plus
• Language skills—business fluency in English and Spanish

• 1‑1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget

• Unlimited Paid Time Off
• Home Office Budget
• Volunteering Days
• Mac Book for work

• Recharge Fridays once per quarter
• Fitness Allowance
• Private Health Care

• Referral bonuses
• Virtual & physical team buildings
• Company merchandise

• Intro Call—Meet our Talent Acquisition Team
• Interview with the CX leaders
• Case Study Presentation—Show Us Your Skills
• Culture Bar Raiser Call
• Offer!

Apply now and be part of our journey to $100 M ARR!