Commercial Customer Support Representative

Commercial Customer Support Representative Job details General information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day.

Programs / Customer Relations

Customer services and support - Customer support & services management (CSSM)

Commercial Customer Support Representative

Permanent

Employees / Staff

Full-time

• Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests.
• Have progressive level of customer management experience to actively support a predefined customer allocation.
• Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations.
• Actively manage customer purchase orders from order intake to shipment.
• Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
• Problem solving skills to identify blockers with systems and/or tools.
• Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as:
  On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
• Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process.
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including:
  Request for Quote (RFQ), Order Entry, Deliveries etc.
• Participate in reviews / meetings as required.

• Diploma in Business Administration or equivalent
• Front Office Customer Services/Account experience, preferably in an aerospace environment
• Proficiency in SAP
• Proficiency on MS Word, Excel, PowerPoint, Outlook
• Excellent verbal and written English communication skills.
• Excellent interpersonal skills and strong sense of team work.
• Sense of priority's management
• Bilingual – Portuguese / English, Spanish / English, French / English - preferred
• Rotating Shift
  
  Schedule:
  
  Weekdays 9 am to 5 pm and 11am to 7pm
• Support the CSC team AOG rotating schedule on weekends – 11:00am- 7:00pm
• Hybrid work– a flexible working model where employees work partly in workplace and partly remote (at home)

Salary: $58,400 - $72,900

Reason for Recruitment:
New Position

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (Safran

LS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.

We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender…