Ground Crew Job Toronto area,Ontario Canada,Customer Service/HelpDesk

Short Summary

To prepare Edge Walk guests for their experience by orienting them to the attraction and instilling a sense of safety and confidence. Screen guests for any and all falling hazards. Assess and negate any risks presented by guests on the walk. Assist guests with fitting of appropriate clothing (walksuits, gloves, shoes, hats, jackets etc.) and harnessing.

Job Description

Requirements

Maintain uncompromised attention to safety

Open and close the Ready Room area according to standard operating procedures

Ensure that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining impeccable standards with a solid product knowledge

Responsible for checking guests and removing any and all falling hazards

Tie off all falling hazards which are required by the guests and cannot be removed ie: eyeglasses, rings etc.

Responsible for safety inspections of all gear including; harnesses, shoes, jackets, lanyards and accessories

Assist guests with ensuring their valuables are stored in lockers

Selecting appropriate walksuits, hats, gloves, shoes and jackets for guests

Select appropriate harnesses for guests

Assist Sales, Marketing and Communications with media tours and promotions

Assist Managers with inventory checks and procedures

Solicit guests for the Edge Walk in and around the CN Tower

Participate in walks when available to visually promote the Edge Walk experience

Perform additional duties as directed by Associate Manager, Edge Walk and Supervisors, Edge Walk

Qualifications

A diploma from a secondary school is required

Prior face to face customer service experience is preferred

Bilingualism (English/French) is an asset

Working Conditions

Ability to stand or walk for long periods of the day.

Ability to work in varying weather conditions (including but not limited to cold and hot weather, rain and windy conditions).Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.

Lifting or moving up to 25 kilograms as required

Must be extremely comfortable working outside at significant altitudes (356 meters).Must be able to operate and read a breathalyzer machine.
Compensation & Benefits Rate of Pay: $20.65

Benefits:
Employee Family Assistance Program, Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered


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