Customer Service Representative

Description

Join Our Team as a Customer Service Representative!

Are you someone who thrives in a fast-paced, team-oriented environment where every day brings new challenges and opportunities? Do you love solving problems, staying organized, and delivering exceptional customer service? If so, we’d love to hear from you!

This is your chance to join a dynamic team that values collaboration, innovation, and growth. We’re passionate about delivering outstanding service to our customers—and we’re looking for someone just like you to help us make it happen.

Location:
North York or Hamilton, ON
Schedule:
Monday - Friday | 8am - 5pm
Annual Salary: $45,000 - $50,000

Position Overview
As a Customer Service Representative, you’ll play a key role in keeping our operations running smoothly. From logging and processing new customer orders to ensuring deliveries happen on time, you’ll be the go-to person for making sure everything falls into place. You’ll stay connected with our customers, provide timely updates, and handle any challenges with a positive, solution-focused approach.

What You’ll Be Doing

• Logging and processing new customer orders
• Monitoring pick-up and delivery schedules to ensure on-time performance
• Confirming load deliveries and communicating any waiting times as they occur
• Troubleshooting delivery issues quickly and effectively
• Staying in touch with customers to provide updates and address questions
• Coordinating equipment availability and keeping everyone in the loop
• Supporting your team and jumping in where needed to keep things moving

What We’re Looking For

• Experience:
  
  1+ years in a similar role
• Education:
  
  Degree or diploma in a related field (or equivalent experience)
• Communication:
  Strong verbal and written skills
• Leadership:
  Experience training and coaching operations staff is required
• Skills:
  
  Analytical mindset, great with problem-solving and organization
• Personality:
  Positive, professional, and able to handle multiple priorities at once
• Team Player:
  Works well with others and builds strong relationships

Why You’ll Love Working With Us

• A supportive team environment where your ideas matter
• Opportunities for growth and development
• A fast-paced, engaging role where no two days are the same
• Competitive compensation and benefits

Ready to take the next step in your career? Apply today and be part of a company that values your talent and ambition!