Customer Services Agent; Part Time

Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family.

And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world‑class airline operation. Join us and discover just how far you can go!

Cathay Pacific Canada is looking for enthusiastic, service oriented professional to join the Toronto Airport team. As part of the Airport team, you will be responsible for carrying out the day‑to‑day assigned duties and supporting overall operations while conforming to safety and security requirements. You will be the face of Cathay Pacific, delivering “Service Straight from the Heart” to ensure our customers always feel special and valued.

Safety First, Quality Always

• Item 1 of 2, Rigorously execute corporate safety, security and complying with regulatory requirements and established standards Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
• Item 2 of 2, Achieve absolute operational integrity with zero safety defects and security infringements Achieve absolute operational integrity with zero safety defects and security infringements

Operational Excellence

• Item 1 of 3, Achieve operational excellence being on time and error free Achieve operational excellence being on time and error free
• Item 2 of 3, Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
• Item 3 of 3, Willing to take up additional responsibilities and work shift duties Willing to take up additional responsibilities and work shift duties

Outstanding Product and Services

• Item 1 of 4, Provide the highest possible quality of services for our customers at any touch point Provide the highest possible quality of services for our customers at any touch point
• Item 2 of 4, Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers
• Item 3 of 4, Keep abreast with the latest product updates Keep abreast with the latest product updates
• Item 4 of 4, Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO) Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)

Crisis Management Capability and Preparedness

• Item 1 of 3, Familiarity with station contingency local disruption plans and fall-back procedures Familiarity with station contingency local disruption plans and fall-back procedures
• Item 2 of 3, Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
• Item 3 of 3, Ensure our customers are cared for informed during disruption and offered choice whenever possible Ensure our customers are cared for informed during disruption and offered choice whenever possible

People and Team

• Item 1 of 2, Strive for good teamwork and fully participate as a supportive and collaborative team player Strive for good teamwork and fully participate as a supportive and collaborative team player
• Item 2 of 2, Support other team members (suppliers included) to deliver services and products to company standards Support other team members (suppliers included) to deliver services and products to company standards

Cost Efficiency and Productivity

• Item 1 of 2, Capture ancillary revenue opportunity, e.g. excess…