Bilingual; FR/EN Mortgage Servicing Representative - Call Centre
Job in
Toronto, Ontario, M5A, Canada
Listing for:
MCAP
Full Time
position
Listed on 2026-02-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Position: Bilingual (FR/EN) Mortgage Servicing Representative - Call Centre
The Role
This position is responsible for contributing to the MCAP's Servicing team, you will assist clients with any questions in regards to MCAP products and services while maintaining the highest level of service and complying with policies, practices and procedures.
Promote and assist clients with any questions in regards to MCAP products and services through multiple channels (inbound calls, outbound calls, email)Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledgeResolve disputes received from clients through creative means and ownershipHandle multiple priorities in an ever-changing work environmentProvide creative solutions backed by sound decision-makingAdapt to the changing priorities of a fast-paced work environmentFulfill customer expectations while complying with policies, practices and proceduresContribute to the overall success of the MCAP team, as well as work independently to achieve specified targets.Recruitment Process
Our hiring process is designed to give every candidate the opportunity to showcase their skills and experience. Successful candidates will move through the following stages:
Pre-Recorded Video Interview
Selected applicants will be invited to complete a short pre-recorded interview to help us learn more about their experience and interest in the role.Customer Service Simulation Assessment
Candidates who move forward will complete an online customer service simulation designed to assess attention to detail, problem-solving abilities, computer literacy skills, and customer-focused decision-making.Interview with the Hiring Management Team
Candidates who are successful in the simulation stage will be invited to participate in a virtual or in-person interview with the hiring team.What You Bring To The Team
French and English is required for this roleMinimum 1 year customer service experience is considered an assetCompletion of high school and/or some college would be preferred.Call center experience an assetPossess solid MS Office/Computer skillsMortgage industry experience an assetMust be able to work flexible hours Mon - Fri (any time from 8 AM till 8 PM EST)Excellent communication and interpersonal skillsBe familiar with a call centre environmentPossess excellent written and oral communication skillsDeal with customers via web, email, and telephone interfaces so you must be able to work in an environment that is keyboard and phone intensiveProvide timely and accurate response to all customer queriesBe committed to providing outstanding customer serviceSelf-Motivated / proactive mindsetAbility to work independently as well as part of a teamExcellent organizational skills and analytical skills
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