Customer Service Coordinator

Arsenault provides quality Basement, bathroom and kitchen renovations and finishing services throughout Canada. We pride ourselves in our commitment to quality products and execution and the highest ratings for customer satisfaction.

Our team is on the lookout for exceptional talent. We have an opportunity for a Customer Service Coordinator who is driven by superior service.

Reporting to CS lead and Business Operations Manager your main responsibilities will be:

• Working with Salesforce and Outlook everyday to update sales schedule
• Calling clients daily to confirm their appointments
• Making sure that the sales calendar is full for each sales rep for the next 3 days
• Following up and maintain good customer communication with all clients
• Following up with clients for their documents and confirmation
• Checking emails and answering incoming calls related to scheduling
• Replying to clients on all our social media platforms
• Rebooking clients when required
• Assisting the manager from time to time as required

Skills

• Great computer knowledge (Excel, Word, Power Point, Outlook)
• Ability to learn new computer skills quickly
• Great communication and interpersonal skills
• Professional and ability to handle customers service calls
• Good negotiation skills with customers.
• Ability to work under pressure
• Detail oriented
• Ability to work alone and as part of a team