Customer Service Representative B2B Expertise

Position: Dynamic Customer Service Representative with B2B Expertise
Join a team dedicated to outstanding service as a Customer Service Representative specializing in B2B communication. Deliver prompt responses and solutions to customer inquiries through effective follow-up and data management.

In this key role, you will support the internal and external customer journey with focused problem-solving. Candidates should have at least 1 year of customer service experience and be fluent in both English and French. Familiarity with Microsoft Office tools is essential for success in daily tasks.

Key Responsibilities:

• Provide timely responses to customer inquiries

• Assist customers with account setup and order processing

• Conduct account reconciliation and data management

• Make outbound calls for follow-ups and information

• Complete project tasks as needed

Requirements:

• Minimum of 1 year in customer service

• High School Diploma required;
Bachelor's preferred

• Bilingual in English and French essential

• Proficient in Microsoft Word, Excel, and Outlook

• Preferred experience in business-to-business customer service

Use your communication skills to ensure customer needs are met and foster a positive experience.
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