Customer Service Representative - Pearson Airport

Customer Service Representative - Pearson Airport - Toronto
Join Indigo Park Canada – Leading the Parking Industry!  At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

We are currently seeking a  Customer Service Representative  for our Pearson Airport Location. As a CSR, you will be the first point of contact for arriving customers, and you must ensure we consistently exceed customer and client expectations by providing excellent customer service. You are the ambassador for the company as well as for the venue.

What Would You Be Doing?

Greet, welcome, and assist customers with any questions or inquiries in a friendly and professional manner

Process customer transactions quickly and accurately using a variety of payment methods

Inform and advise customers and clients on our products and services

Support customers with their use and navigation of the parking facilities and equipment

Validate all defective ticket outputs before allowing customers to exit the premises

Keep the customer service booth tidy and organized throughout your shift

Respond promptly to customer issues to ensure a positive experience

Other duties as assigned

What Are the Working Conditions?
Hourly Salary: $17.89

Must be able to work flexible hours, including weekends and other shifts as required

Must be able to stand or sit for long periods of time

Frequent bending, stretching, kneeling, and twisting may be required

Must be able to work efficiently under pressure in a fast-paced environment

Ability to work independently and within a team-oriented environment

What Are We Looking For?

Minimum 2–3 years of customer service experience

Ability to clearly and accurately communicate both written and verbally

Beginner to intermediate computer knowledge

Results-oriented individual with a concern for accuracy and customer relations

Strong time management and organizational skills

What Will Set You Apart?

Bilingualism (English and French) is a strong asset

Strong communication and interpersonal skills, both written and verbal

Professional, courteous, and team-oriented mindset

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination.

Accommodations are available on request in relation to materials or processes.

#J-18808-Ljbffr