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Customer-Focused New Business Case Manager
Job Description & How to Apply Below
In this role, you will be responsible for end-to-end case management, ensuring high-quality service for producers and maintaining effective communication. You will proactively manage customer relationships, providing solutions to any escalated issues while upholding service excellence. Your problem-solving skills and attention to detail will be vital in navigating the complexities of business workflows.
Key Responsibilities:
• Handle inbound calls related to new business applications
• Ensure seamless case management throughout the process
• Maintain accurate records and documentation
• Facilitate communication with producers regarding status
• Oversee policy changes and required follow-ups
Requirements:
• Minimum college diploma or equivalent work experience
• 3-5 years in a customer service role
• Strong analytical and organizational skills
• Proven ability to communicate effectively in writing and verbally
• Flexibility to adapt to changing priorities
Bring your expertise in customer service and insurance to support producers effectively at Foresters Financial.
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