Customer-Focused New Business Case Manager

Join Foresters Financial as a Customer-Focused New Business Case Manager on a 12-month contract. You'll leverage your customer service experience to streamline new business applications.

In this role, you will be responsible for end-to-end case management, ensuring high-quality service for producers and maintaining effective communication. You will proactively manage customer relationships, providing solutions to any escalated issues while upholding service excellence. Your problem-solving skills and attention to detail will be vital in navigating the complexities of business workflows.

Key Responsibilities:

• Handle inbound calls related to new business applications

• Ensure seamless case management throughout the process

• Maintain accurate records and documentation

• Facilitate communication with producers regarding status

• Oversee policy changes and required follow-ups

Requirements:

• Minimum college diploma or equivalent work experience

• 3-5 years in a customer service role

• Strong analytical and organizational skills

• Proven ability to communicate effectively in writing and verbally

• Flexibility to adapt to changing priorities

Bring your expertise in customer service and insurance to support producers effectively at Foresters Financial.
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