Retention Specialist Clients

Position: Retention Specialist for Jobber Clients
Join Jobber as a Retention Specialist and champion customer loyalty. Engage with clients at risk of disengagement and provide meaningful solutions that drive satisfaction.

In this critical role, you will address customer challenges through meaningful conversations that explore cancellation concerns. Your ability to connect Jobber's features to customer needs will be vital in guiding them toward success. A customer-first mindset and strong problem-solving skills are essential for thriving in this position.

Key Responsibilities:

• Interact with customers through inbound and outbound calls

• Analyze churn signals to provide proactive guidance

• Schedule value sessions to maximize customer engagement

• Employ a consultative approach to diagnose customer issues

• Partner with teams to identify and address churn trends

Requirements:

• Proven track record in high-volume customer environments

• Excellent communication and empathy in conversations

• Strong analytical and diagnostic skills

• Ability to adapt in a rapidly changing environment

• Familiarity with AI tools for productivity enhancement

Support customer loyalty and business success as a Retention Specialist at Jobber.
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