Event Coordinator, Customer Service​/HelpDesk

About Redstone

Redstone is the largest Association Management Company in Canada. Our team provides administrative, financial, marketing, and event services for not-for-profit associations worldwide. We focus on career growth and development, empowering our staff to thrive in a dynamic environment.

As an Event Coordinator, you will deliver seamless event experiences by managing registration, delegate communications, speaker and sponsor coordination, and supporting event planning and onsite execution. Your organization, communication, and multitasking skills will ensure smooth operations from start to finish.

• Set up registration platforms and track ticket sales for a smooth attendee experience.
• Respond promptly to attendee inquiries via phone or email, guiding them through registration.
• Draft and update communications to guests, ensuring all details are clear and up-to-date.
• Assist with concept development, timeline creation, budgeting, vendor sourcing, speaker and sponsor coordination, and data analysis.
• Provide onsite support during events, ensuring smooth setup and a seamless program for clients and guests.
• Launch post‑event surveys, collect and analyze feedback, and update reports, scorecards, and trackers.
• Support the wrap‑up process to provide clients with a thorough overview of event success and improvement areas.

• Bachelor’s degree or diploma in Event Management, Hospitality, Business, Communications, NFP Management, or a related field.
• 0–2+ years of full‑scope event planning experience, including planning, executing, and delivering complex, large‑scale conferences and events.

• Experience working at an agency, not‑for‑profit, or association management company.
• Bilingual in English and French.

Starting Salary: $52,500 – $63,000.

• Health, drug, dental, and vision benefits.
• Employer‑paid life insurance.
• Paid sick days, personal days, and wellness days.
• Paid time off between Christmas and New Year’s.

We build on trust, collaboration, and growth, empowering employees to take ownership and develop skills. Core values of People, Trust, Impact, and Extra Mile guide our approach to client success.

We actively seek to build a team that reflects the diverse communities we serve. If you require accommodations at any stage of the hiring process, please let us know—we are happy to assist.