Account Manager; Bilingual AdTech

Position: Account Manager (Bilingual) for AdTech
Join illumin as a Bilingual Account Manager, specializing in AdTech strategies. Use your English and French language skills to enhance customer journeys in a hybrid work setting.

In this role, you will serve as the primary contact for managed and self-service clients, ensuring their success with our platform. You will cultivate relationships, understand client objectives, and provide tailored solutions for effective engagement. Collaborating with cross-functional teams will be essential for anticipating client needs and delivering valuable insights.

Key Responsibilities:

• Lead customer onboarding and promote product utilization

• Ensure timely delivery of services and resolve escalations

• Drive account health through retention and growth strategies

• Track key metrics and prepare actionable reports

• Gather customer feedback to influence product improvements

Requirements:

• Background in Account Management or Customer Success

• Fluency in English and French to engage clients

• Strong analytical skills for performance assessment

• Experience with CRM software and MS Excel

• Exceptional communication and relationship-building skills

Elevate client success and platform engagement at illumin through effective account management.
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