Account Manager; Bilingual AdTech
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-04
Listing for:
illumin
Full Time
position Listed on 2026-06-04
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Bilingual, Account Manager
Job Description & How to Apply Below
Join illumin as a Bilingual Account Manager, specializing in AdTech strategies. Use your English and French language skills to enhance customer journeys in a hybrid work setting.
In this role, you will serve as the primary contact for managed and self-service clients, ensuring their success with our platform. You will cultivate relationships, understand client objectives, and provide tailored solutions for effective engagement. Collaborating with cross-functional teams will be essential for anticipating client needs and delivering valuable insights.
Key Responsibilities:
• Lead customer onboarding and promote product utilization
• Ensure timely delivery of services and resolve escalations
• Drive account health through retention and growth strategies
• Track key metrics and prepare actionable reports
• Gather customer feedback to influence product improvements
Requirements:
• Background in Account Management or Customer Success
• Fluency in English and French to engage clients
• Strong analytical skills for performance assessment
• Experience with CRM software and MS Excel
• Exceptional communication and relationship-building skills
Elevate client success and platform engagement at illumin through effective account management.
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