Bilingual Customer Service Agent - ESC

Advance your career as a Bilingual Customer Service Agent at ESC, a leader in public records data solutions. This hybrid position offers full-time stability with scheduled shifts to meet your needs.
As a part of ESC's dedicated team, you will handle customer inquiries and provide accurate solutions across our product offerings. This role requires a proactive approach to managing requests efficiently while ensuring high-quality service. You will primarily communicate in English and French, establishing strong connections with clients.

Key Responsibilities:

• Serve as the primary contact for customer inquiries and issues

• Investigate and resolve customer concerns effectively

• Process and manage customer orders with accuracy

• Track incoming requests to ensure timely follow-ups

• Maintain detailed records of client interactions
Requirements:

• Bilingual in English and French, both written and spoken

• Previous customer service or call center experience

• Post-secondary education in relevant fields preferred

• Knowledge of corporate supply products

• Comfortable using computers and software
Leverage your bilingual skills and customer service experience to empower ESC's mission in the call center environment.
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