ZIM Logistics Customer Service

Position: ZIM Logistics Customer Service Role
Elevate your career as a Customer Service Representative at ZIM Logistics, your impactful role will ensure efficient operations and remarkable customer support. You will handle everything from shipment tracking to documentation management with a proactive mindset.

As a vital part of the ZIM Logistics team, you will coordinate between customers and overseas agents, fostering strong working relationships. Your main tasks include setting up job files, overseeing shipment logistics, and preparing necessary customs documentation, while ensuring that all operations align with company objectives. Your proactive approach to service will ensure that customers experience timely and accurate updates.

Key Responsibilities:

• Act as primary contact for assigned customers

• Track and trace shipments, providing updates

• Setup and maintain job files accurately

• Communicate effectively with local and overseas agents

• Prepare necessary documentation including customs forms

Requirements:

• Minimum 3 years in Customer Service or Operations

• Experience in Freight Forwarding / Supply Chain preferred

• Strong MS Office skills and documentation abilities

• Proficient in local language and English

• Understanding of Canadian Customs and Incoterms

Bring your attention to detail and customer focus to ZIM Logistics for seamless operations.
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