Bilingual Case Assessment Officer at OBSI

Advance your customer service career with OBSI as a Bilingual Case Assessment Officer. Contribute to financial fairness by assisting consumers and firms in resolving inquiries and complaints.
This role is pivotal for those looking to engage in public service while utilizing strong customer service skills. You will handle initial consumer inquiries, assess their cases, and prepare documentation for further investigation. Your bilingual proficiency in English and French will enhance communication and facilitate effective resolution.

Key Responsibilities:

• Serve as the first point of contact for consumers

• Assess inquiries to determine OBSI mandate involvement

• Prepare comprehensive files for investigation

• Address consumer concerns via phone and email

• Refer consumers to alternate dispute resolution organizations as needed
Requirements:

• Bilingual in English and French

• Previous customer service experience required

• Knowledge of financial services sector preferred

• Must reside in the greater Toronto area

• Flexible work arrangements available
Utilize your customer service expertise to support OBSI's mission for financial justice.
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