Toronto Customer Service Agent

Position: Toronto Customer Service Agent Role
Join ZEISS in Toronto as a Customer Service Agent, where you'll take center stage in client communication. Manage orders and ensure customer satisfaction with clear information.

With over 46,000 employees globally, ZEISS seeks skilled agents to handle a high influx of customer calls daily. You'll be the voice of the customer, handling inquiries about orders and troubleshooting issues effectively. The role favors individuals fluent in both English and French, especially for clients in Quebec.

Key Responsibilities:

• Take incoming calls related to order status and inquiries

• Process customer orders efficiently within systems

• Proactively track orders and follow up with clients

• Handle service issues independently and accurately

• Document customer interactions and updates diligently

Requirements:

• High School Diploma; college preferred

• 1-2 years in a call center setting or customer service

• Familiarity with ZEISS products is beneficial

• Strong problem-solving skills under pressure

• Typing skill of 40 words per minute preferred

Deliver exceptional service and support at ZEISS in Toronto, making a meaningful impact on customer relations.
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