Lead Customer Success

Position: Lead Customer Success at Clio
Become a key player at Clio as the Lead Customer Success Manager, focusing on empowering legal professionals with advanced AI solutions. This hybrid role allows you to shape customer journeys and drive impact.

Reporting to the Director of Customer Success Management, you'll provide mentorship to a dedicated team, guiding their development while ensuring customer satisfaction and revenue growth. Your background in SaaS and leadership will strengthen Clio’s customer success strategies and team capabilities.

Key Responsibilities:

• Provide mentorship and create a high-performance culture

• Drive initiatives using customer insights for process improvements

• Oversee diverse portfolios and analyze customer behavior

• Enable proactive reporting on customer health metrics

• Develop scalable strategies for customer lifecycle management

Requirements:

• 4+ years in B2B Customer Success Management

• 2+ years leading team efforts

• Experience with customer success systems like Churn Zero

• Strong analytical skills for data-driven decisions

• Proven ability to grow customer relationships

Bring your leadership and strategic insight to enhance the customer experience at Clio!
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