Bilingual Customer Experience Specialist

Position: Bilingual Customer Experience Specialist at Quince
Elevate customer satisfaction with Quince as a Bilingual Customer Experience Specialist. This role focuses on delivering empathetic support in both French and English across various platforms.

Quince is seeking a Customer Experience Specialist specializing in French. In this pivotal role, you will engage authentically with customers, resolving issues and providing valuable insights for service enhancements. Ideal for those eager to grow, this position offers opportunities for specialization and potential leadership.

Key Responsibilities:

• Manage customer interactions with clarity and care

• Resolve issues using an empathetic and positive approach

• Utilize tools while maintaining a personal connection

• Share customer feedback insights to improve services

• Develop product expertise to assist customers effectively

Requirements:

• High School diploma or GED is mandatory

• Must be bilingual in French and English

• Minimum two years of customer service experience

• Proven track record of building relationships remotely

• Must have a dedicated workspace with high-speed internet

Leverage your expertise in empathy and digital skills to enhance customer experiences at Quince.
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