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Customer Support Specialist Mortgages
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-06-07
Listing for:
EQ Bank
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Bank Customer Service, Banking & Finance -
Finance & Banking
Bank Customer Service, Banking & Finance
Job Description & How to Apply Below
Elevate customer satisfaction at Equitable Bank as a Customer Support Specialist specializing in mortgage services. Thrive in a hybrid role dedicated to addressing mortgage inquiries and enhancing client experiences.
This position focuses on providing essential support to customers navigating their mortgage needs. With a background in finance, your expertise will help resolve questions and ensure adherence to Equitable Bank's policies. You'll build rapport with clients, improving overall service quality and customer loyalty.
Key Responsibilities:
• Deliver exceptional service via multiple communication channels
• Assist customers with mortgage product inquiries
• Maintain accurate transaction and inquiry records
• Update customer mortgage account information
• Identify retention opportunities for renewals and refinancing
Requirements:
• Minimum 12 months of customer service experience
• Diploma in a relevant field
• Strong knowledge of lending processes
• Excellent communication and active listening skills
• Proficient in Microsoft Office applications
Help shape customer experiences and support mortgage inquiries at Equitable Bank.
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