Customer Support Specialist Mortgages

Position: Customer Support Specialist for Mortgages
Elevate customer satisfaction at Equitable Bank as a Customer Support Specialist specializing in mortgage services. Thrive in a hybrid role dedicated to addressing mortgage inquiries and enhancing client experiences.

This position focuses on providing essential support to customers navigating their mortgage needs. With a background in finance, your expertise will help resolve questions and ensure adherence to Equitable Bank's policies. You'll build rapport with clients, improving overall service quality and customer loyalty.

Key Responsibilities:

• Deliver exceptional service via multiple communication channels

• Assist customers with mortgage product inquiries

• Maintain accurate transaction and inquiry records

• Update customer mortgage account information

• Identify retention opportunities for renewals and refinancing

Requirements:

• Minimum 12 months of customer service experience

• Diploma in a relevant field

• Strong knowledge of lending processes

• Excellent communication and active listening skills

• Proficient in Microsoft Office applications

Help shape customer experiences and support mortgage inquiries at Equitable Bank.
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