Bilingual Customer Service Representative Position

Enhance customer loyalty as a Bilingual Customer Service Representative with Randstad Canada, working 100% remotely. This role is your gateway to delivering outstanding service from home!

You will support a national loyalty program by addressing customer inquiries in both English and French. Expect to navigate various internal platforms and maintain comprehensive records of all interactions. This full-time role involves managing upward of 60 calls daily, half in French, while enjoying a motivational training program.

Key Responsibilities:

• Process redemption and replacement orders accurately

• Ensure inquiries are correctly routed and resolved

• Offer support for loyalty point inquiries and site navigation

• Keep detailed records using CRM systems

• Manage a balanced call volume in French and English

Requirements:

• Fluency in French and English is essential

• Prior experience in a fast-paced call center

• Competency with various technical software

• Open to feedback and personal growth

• Access to a reliable PC/laptop and Ethernet internet

Embrace this remote opportunity to develop your bilingual customer service abilities with Randstad Canada.
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