Bilingual Operations Support at Fairstone

Position: Bilingual Operations Support Role at Fairstone
Join Fairstone Bank as a Bilingual Operations Support Representative. Focus on documentation, inquiry resolution, and daily report management in an inclusive hybrid environment.

With 2-3 years of relevant experience, you will collaborate effectively while handling customer inquiries in both French and English. Your proficiency in Microsoft Office suite, especially Excel, and analytical skills will enable you to excel in this role. A quick learning mindset is a must as you adapt to established procedures and perform daily tasks.

Key Responsibilities:

• Conduct basic research and manage documentation packages

• Resolve customer inquiries with thorough analysis

• Oversee daily exception reports and corrections

• Maintain up-to-date procedure documentation

• Adhere to general supervision while performing tasks

Requirements:

• 2-3 years of operations or admin experience

• Excellent Microsoft Office skills

• Proficient in problem-solving and communication

• Bilingual in French and English

• Strong performance review history

Leverage your bilingual capabilities and operational knowledge to thrive at Fairstone Bank.
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