Bilingual Support Specialist II - Customer Service

Step into the role of Bilingual Support Specialist II and leverage your French and English skills to provide outstanding customer service. Manage orders and resolve any customer concerns with ease.

As a Bilingual Support Specialist, you will interact directly with customers, assisting them in placing and tracking orders.

Your role involves collaborating with Sales Representatives to address account issues and ensure efficient order management. Strong communication and problem-solving skills are essential to succeed in this position.

Key Responsibilities:

• Promptly answer customer calls regarding orders

• Resolve product ordering and service issues

• Track shipments as requested by customers

• Enter and modify various types of orders accurately

• Assist with product samples and account management

Requirements:

• High school diploma; additional education preferred

• Two years of customer service experience required

• Proficient in Microsoft Office and ERP systems

• Fluent in both French and English

• Typing speed of at least 35 words per minute

Bring your expertise in customer service and bilingual communication to this exciting role.
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