Member Service Representative

Position: DUCA Member Service Representative Role
Discover a rewarding career with DUCA as a Member Service Representative in Mount Albert. This full-time role focuses on exceptional member service while helping clients manage their finances.

As a Member Service Representative, you will provide an outstanding banking experience by engaging with members and addressing their needs. The position calls for a friendly demeanor and a proactive approach to promote DUCA’s services efficiently. Your passion for customer care will ensure every member feels welcomed and understood.

Key Responsibilities:

• Provide friendly service at the front counter and through phone interactions

• Educate members about DUCA's banking products

• Conduct outbound calls for service follow-ups

• Process member transactions with accuracy and care

• Identify and meet members' financial service needs promptly

Requirements:

• High School Diploma or equivalent; undergraduate degree preferred

• Experience in a banking or customer service environment

• Cash handling experience is essential

• Strong communication and interpersonal skills

• Proficient in computer usage

Be part of the DUCA team in Mount Albert and make a difference in members' lives through service and support.
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