BDC Representative at Volkswagen

Join Volkswagen Midtown Toronto as a BDC Representative to deliver exceptional customer service from the office. Engage with clients, book appointments, and enhance customer satisfaction every day.

The BDC Representative plays a critical role in the dealership's Service department. This position emphasizes telephone interactions, requiring you to make 80-100 outbound calls daily while addressing customer inquiries. Success in this role ensures both customers and the business benefit from high-quality service and timely appointment scheduling.

Key Responsibilities:

• Make 80-100 outbound calls daily to customers

• Follow up to ensure customer satisfaction after visits

• Schedule and remind customers of upcoming services

• Manage service reminders, recalls, and inquiries

• Other related duties as assigned

Requirements:

• Previous call center experience preferred

• Experience in a dealership service department is a plus

• Strong communication and customer service skills

• Comfortable with technology systems

• Team-oriented with excellent time management abilities

Deliver exceptional service and build relationships as a BDC Representative with Volkswagen Midtown Toronto.
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