Guest Services Representative - RBC Amphitheatre Job Toronto area,Ontario Canada,Customer Service/HelpDesk

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

.

Position Overview:
Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us – be part of the Guest Services Team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

We’re looking for crew members to join our team as Guest Services Representatives!

Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine, the show must go on!

Job Functions:

Deliver exemplary customer service to maintain customer loyalty.

Answer in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

Provide wayfinding assistance to guests both inside and outside of the venue.

Provide information and assistance to fans who require accommodations.

Proactively approach guests and adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.

Refer unresolved customer grievances to designated departments for further investigation.

Solicit sales of new or additional services or products.

Confer with customers in person to provide information about products or services, take, or enter orders, or obtain details of complaints.

Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

Track inventory levels during show and report back to Guest Services Supervisor

Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

Partner with fellow crew members at the end of show to close the venue.

Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue

Other duties as assigned

Qualifications

Experience in working live events or customer service strongly preferred

Excellent verbal, written, and interpersonal communication skills

Acute sense of judgment, tact, and diplomacy

Position requires constant walking, climbing stairs, and occasional sitting

Able to work outdoors (rain or shine), among crowds and in a loud environment

A passion for live events!

Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Job Posting Compensation Range/Rate: $18.50 per hour.