Customer Service Representative at FedEx

Elevate customer experience as a Customer Service Representative age directly with customers and handle administrative duties to improve sales and service quality.

This interview position serves customers by providing accurate information and assistance. Successful candidates will need to effectively manage administrative responsibilities while promoting sales and generating additional revenue. Knowledge of Fed Ex products, Canadian Customs regulations, and strong communication skills are key to success in this role.

Key Responsibilities:

• Provide accurate information to customers inquiring about services

• Manage administrative duties to ensure efficient operations

• Promote sales and generate potential incremental revenue

• Operate in a Windows PC environment for daily tasks

• Maintain high standards of customer service response

Requirements:

• High school diploma or equivalent; college preferred

• Knowledge of Fed Ex services and Canadian Customs

• Ability to lift up to 70 lbs; handle heavier packages

• Strong analytical, problem-solving, and negotiation skills

• Bilingualism in French and English for Quebec candidates

Contribute to Fed Ex’s commitment to excellent customer care and efficiency!
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