Customer-Focused Front Desk Representative

Elevate resident experiences with Shiplake Properties as a Front Desk Representative. Enjoy a dynamic role that combines excellent customer service with a variety of administrative tasks.

We are seeking enthusiastic Front Desk Representatives to join our highly engaged team at our midtown properties. This position requires exceptional interpersonal skills, professionalism, and a customer-centric mindset. You will manage guest inquiries, oversee mail delivery, and maintain common areas to a high standard, ensuring residents feel welcomed and valued.

Key Responsibilities:

• Greet guests and residents with professionalism

• Monitor CCTV and assist with building checks

• Help residents with booking amenity spaces

• Log resident communications and maintenance requests

• Provide access to trades and assist during emergencies

Requirements:

• Exceptional customer service orientation

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite

• Experience with Yardi or similar software is an asset

• Ability to manage multiple priorities in a busy setting

Bring your customer service skills to Shiplake Properties and enhance the living experience for our residents.
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