Customer Service Representative - East Court Ford

Join East Court Ford Lincoln as a Customer Service Representative and help enhance customer experiences. Your proactive communication skills will drive customer satisfaction.

As part of Canada’s #1 Ford retailer, you will follow up with customers after services to ensure their needs are met. Identifying and resolving concerns while documenting interactions will be a core part of your role. Collaborating closely with the service team, you'll provide timely updates and maintain a strong focus on building relationships with our customers.

Key Responsibilities:

• Ensure customer satisfaction through effective follow-up

• Gather feedback by proactively reaching out to customers

• Identify and resolve any service issues promptly

• Collaborate with service teams to address concerns

• Maintain accurate records of customer interactions

Requirements:

• Strong verbal and written communication skills

• Problem-solving skills to tackle service issues

• 1-year experience in customer service preferred

• Familiarity with dealership software is an advantage

• Ability to respond to inquiries professionally and empathetically

Leverage your customer service expertise to make a difference at East Court Ford Lincoln.
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