Customer Service Associate at Westlake

Enhance your career in customer service with Westlake in this 6-month contract role. Focus on order processing and customer inquiries for a streamlined experience.

In this Customer Service Associate role, you will manage the order inputting process using JDE, ensure SOX compliance, and maintain customer files. Your passion for service will help keep customers informed about their order status and product knowledge. Partnering with the Customer Service Team, you will uphold call standards and actively participate in inventory counts while resolving pricing inquiries.

Key Responsibilities:

• Accurately manage order inputting in JDE system

• Maintain compliance with SOX processes and documentation

• Update customers on order status proactively

• Handle product returns and invoice adjustments

• Initiate outgoing calls for maximum order optimization

Requirements:

• Three years of customer service experience

• Prior exposure in a manufacturing environment preferred

• Strong communication skills for effective order tracking

• Detail-oriented approach to managing customer files

• Passionate about enhancing customer experience

Leverage your customer service skills to support Westlake’s mission in a dynamic environment.
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