Service Coordinator at Volkswagen

Position: Service Coordinator Opportunity at Volkswagen
Become a Service Coordinator at Volkswagen Downtown Toronto, where you'll be the first point of contact for service-related inquiries and ensure a friendly, professional experience for customers. Balance appointments with exceptional customer service.

This position requires a proactive approach to customer interactions and appointment management within the service department. As a key team member, you will engage with callers, manage service appointment logistics, and assist with administrative tasks. Strong communication and organizational skills are essential.

Key Responsibilities:

• Handle all incoming phone calls courteously and quickly

• Book appointments following dealership protocols

• Coordinate customer mobility options with shuttles

• Support management with administrative duties

• Follow up on special order parts for customers

Requirements:

• High school diploma or equivalent is necessary

• Solid understanding of Microsoft Office Suite

• Strong customer service and communication skills

• Experience in a customer service or administrative role

• Familiarity with dealership-specific software is advantageous

Facilitate a positive customer experience while developing your skills at Volkswagen Downtown Toronto.
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