Customer Service Coordinator at GS

Position: Customer Service Coordinator at GS1
Enhance your career as a Customer Service Coordinator with GS1 Canada in Toronto, ON. This full-time role focuses on subscriber support and communication excellence.

As the Industry Support Services Coordinator, your role includes handling subscriber inquiries via phone, email, and written channels. You will be responsible for subscriber activation, retention, cost recovery efforts, and maintaining data integrity. This position emphasizes strong customer service skills and requires timely resolution of inquiries.

Key Responsibilities:

• Serve as the first point of contact for subscriber inquiries

• Conduct outbound calls for subscriber growth and engagement

• Support documentation and collection for cost recovery

• Assist in developing presentation materials for team use

• Collaborate with internal departments for seamless service

Requirements:

• High School diploma; post-secondary education preferred

• 2-3 years of customer service experience in a call center

• Proficiency in MS Office applications required

• Strong organizational and communication skills

• Bilingual French/English is an asset

Support subscriber services and communication efficiency at GS1 Canada.
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