Bilingual Client Experience Specialist

Bilingual Client Experience Specialist, Insurance

Desjardins Agent Team Member

Location: Markham, Ontario

Type: Full Time

We are a growing Desjardins Insurance Agency in Markham looking for motivated, customer focused individuals to join our team as Customer Service Representatives. This is a great opportunity to build a career in insurance within a supportive and fast paced environment where you can make a real impact every day.

Desjardins Insurance is one of Canada’s leading insurance providers, offering a wide range of products and services for individuals and businesses. Our agency is known for personalized service, competitive solutions, and strong client relationships.

• Respond to customer inquiries in a timely, professional, and friendly manner
• Support clients with policy changes, coverage questions, billing inquiries, claims guidance, and general service requests
• Provide an exceptional customer experience in every interaction
• Assist with administrative tasks related to insurance policies and client accounts
• Support the agent with marketing initiatives and team goals

• Positive, compassionate, and accountable team player
• Strong communication skills, including written, verbal, and listening abilities
• Comfortable using basic Microsoft Office tools
• OTL license required before starting the role
• Fluency in Mandarin, Cantonese, and English is required
• Strong customer service mindset with a genuine desire to help clients

• Base salary of $50,000
• Group bonus opportunities
• Life and living benefits up to $200 per month after probation
• Health benefits
• Paid vacation
• Supportive team environment with growth opportunities

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. These agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Annabella Bai - Desjardins Insurance Agent