Service Greeter

Job Title & Location

Service Greeter – Mercedes‑Benz Thornhill Luxury Dealership, Greater Toronto Area.

The Service Concierge is a front‑line representative for the dealership’s service department. This position welcomes customers as they arrive, answers basic inquiries, and refers them to the appropriate individual or department.

• Greet customers in a professional manner outside of the drive‑thru.
• Introduce customers to the appropriate service representative.
• Check‑in customers upon arrival.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Obtain basic demographic information about each customer and record it using the method established by the dealership.
• Assist with various parking lot duties.
• Assist advisors as needed.

• Previous experience in a customer service role.
• Enthusiastic and outgoing personality.
• Ability to read and comprehend instructions and information.
• Professional appearance and friendly disposition.
• Ability to work efficiently in a high‑pressure environment.
• High school diploma or equivalent.
• Experience working in a dealership setting and basic knowledge of vehicles and maintenance is an asset.
• Experience operating a multi‑line telephone system.
• Ability to prepare business memos, letters, etc.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Ability to maintain filing systems and database.

• Passion, motivation, focus and leadership skills.
• Results‑focused approach.
• Team player.
• Strong communication skills, both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team‑building skills.
• Strong time management and organizational skills.
• Honest, courteous with strong work ethics.
• Driven and able to work with minimum supervision.

• Excellent group benefits package.
• Group RRSP contribution program.
• Work‑life balance.
• Training and support programs.
• Boot and tool allowance.
• Corporate support.
• Mentorship and development.
• Unlimited career opportunities within the automotive group.

AWIN is committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your application.