Customer Representative at Propel

Join Propel's innovative team as a Customer Representative, a key role in a fast-paced fintech environment. Engage with customers, troubleshoot inquiries, and assist with loan applications for a seamless service experience.

As a Customer Representative at Propel, you will thrive in a vibrant and entrepreneurial organization. You should exhibit a strong background in customer service and have excellent communication skills, particularly in English, with Spanish as a plus. Your ability to navigate multiple web-based applications will allow you to review customer loan applications and generate new leads through inbound calls.

Key Responsibilities:

• Handle inbound and outbound customer calls

• Use web applications for loan investigation and verification

• Review and verify loan applications for eligibility

• Answer inquiries with accuracy and urgency

• Generate leads and set up new accounts over the phone

Requirements:

• High School Diploma or equivalent

• Minimum of 1 year customer service experience

• Strong verbal and written skills in English;
Spanish is an asset

• Good knowledge of Microsoft Office and Internet

• Able to manage high call volumes and prioritize tasks

Elevate customer service and help Propel in building financial opportunities as a Customer Representative.
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