Member Service Representative; Part-Time

Overview

Why DUCA? We’re a vibrant, exciting credit union that lives its “profits with a purpose” philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members. We exist to help People, Businesses and Communities Do More, Be More, and Achieve More™.

DUCA is distinguished for:
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers;
Competitive rates;
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members;
Profit sharing among Members;
Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and in-branch—DUCA is accessible 24/7; A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab, a charitable foundation committed to helping the credit challenged and underbanked, which led to DUCA s designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and collaborative team where you’ll be supported to excel and make an impact, no matter what role you play.

Member Service Representative (Part-Time)

DUCA is currently looking for a part-time Member Service Representative to join our Mount Albert branch. (Saturday availability required).

Branch Hours Mon to Wed: 9:30 am to 5:00 pm;
Thur: 9:30 am to 7:00 pm;
Fri: 9:30 am to 5:00 pm;
Sat: 9:30 am to 1:00 pm.

The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who thrive on interacting with Members, and are committed to helping identify opportunities through communication and inquiry. MSRs are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.

The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. As a team player, the MSR thrives in an environment where partnering to deliver stellar solutions is top of mind. This role is ideal for someone who loves to juggle multiple priorities, and above all, is passionate about representing DUCA on the front line with a smile;

greeting members when they arrive and ensuring every Member feels welcomed and recognized.

MSRs help uncover opportunities where DUCA can better help existing and potential Members, with our range of banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or a DUCA advisor. The MSR will always follow up to ensure the Member was taken care of.

Day-to-day responsibilities include maintaining cash balances, listing and balancing outgoing cheques, and balancing all daily transactions. The MSR will adhere to operating procedures and policies to safeguard the assets of the organization and the member, assist the Branch to achieve growth, and maintain satisfactory compliance/audit.

• Delight each Member by providing outstanding service (front counter and by phone), answer inquiries, and increase Member satisfaction
• Promote DUCA s full range of services by explaining benefits and features, open new Member accounts, and referrals to an advisor through proactive probing
• Make outbound awareness and service follow-up calls to Members as well as proactive outbound calls to book advisor appointments
• Handle Member requests for deposits, withdrawals, transfers, and other routine transactions
• Identify and fulfill Members’ financial service needs (cashings, certifying cheques, bill payments, ordering…