Senior Customer Success Manager

Position: Senior Customer Success Manager at Accord
Elevate customer success as Accord's Senior Customer Success Manager in a hybrid role based in Toronto or San Francisco. Drive retention and expansion by managing the full customer lifecycle effectively.

In this strategic position, you will take ownership of onboarding, implementation, and renewal for mid-market and enterprise clients. This role requires a hands-on approach, ensuring customers achieve their goals while fostering collaboration with Sales, Product, and Marketing teams. Your impact will shape customer experiences that lead to demonstrable business outcomes and satisfaction.

Key Responsibilities:

• Lead onboarding and implementation for enterprise accounts

• Develop joint success plans to meet customer goals

• Manage renewal forecasting and expand customer usage

• Build trusted relationships across customer organizations

• Monitor account health and product engagement trends

Requirements:

• 5+ years in Customer Success or Account Management

• Experienced in full-lifecycle post-sales operations

• Stellar relationship-building across complex organizations

• Commercially minded with a data-driven approach

• Thrives in collaborative and fast-paced environments

Shape the future of customer success at Accord and build impactful client relationships.
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