Customer Service Representative - Bilingual Auto Claims

Salary & Benefits

Base salary range: $43,600 – $53,200 per year (based on a 35‑hour workweek).
Annual bonus target: up to 5% of base salary, with a potential payout up to double that target, depending on personal and company performance.
Share plan & savings: up to 12% of salary or more, including guaranteed income for life via our defined benefit pension plan. Flexible work arrangements and a hybrid model, 5 extra days off per year. Multiple benefits support physical and mental well‑being, including telemedicine, a wellness account, and other savings options.

Bilingual Customer Service Representative in the Claims Department, working in a call centre environment. Provide legendary customer service to external and internal clients, handle a high volume of inbound calls, meet daily metrics, and maintain low hold times.

• Serve as a subject‑matter expert on policies, products, services, and initiatives.
• Answer inquiry and new claims calls on an inbound queue, applying knowledge, problem‑solving skills, and making on‑the‑spot decisions to move requests forward.
• Document files accurately and clearly to reflect conversations and actions taken on claims.
• Initiate difficult conversations with empathy and clarity regarding policy, coverage, or operational challenges.
• Maintain quality customer service, low hold times, and clear documentation.
• Execute multiple tasks aligning with changing priorities and time‑sensitive deadlines.
• Adhere to daily call centre metrics while handling high volume inbound calls.

• Living the Intact Values:
  Integrity, Respect, Customer‑driven, Excellence, and Generosity.
• Bilingual in French and English (mandatory). Canadian work experience not required, but you must be eligible to work in Canada.
• Self‑motivated, resourceful, and resilient to overcome various situations.
• Superior organizational skills, results‑oriented, and agility to navigate an environment where you must think on your feet.
• Excellent listening and communication skills with the ability to foster strong working relationships.
• Customer service and sales experience preferred; insurance experience is an asset.

Full‑time: 35hours per week, Monday to Friday 8:00am – 6:00pm, plus statutory holidays. No Canadian work experience required; you must be eligible to work in Canada.

If you are an employee of Intact or Belair Direct, please apply for this role on the internal career site.

We are an equal‑opportunity employer. We encourage applications from persons with disabilities, women, Indigenous peoples, Black people, and members of the 2

SLGBTQI+ community. We commit to reconciliation and provide accommodations as needed.