Customer Experience Expert

Position: Kick Customer Experience Expert Wanted
Elevate customer relations as a Customer Experience Lead at Kick, located in Toronto. Bring your accounting skills to shape processes and enhance satisfaction for business owners.

Kick is redefining customer experience with this lead role focused on enhancing interactions for accountants and business owners. Candidates should possess 3-7+ years in SaaS Customer Success or CX Operations, utilizing their deep accounting knowledge to ensure successful onboarding and retention. Your contributions will directly impact product development and customer satisfaction.

Key Responsibilities:

• Streamline annual close processes alongside Operations and Engineering

• Collaborate with teams to create world-class customer experiences

• Design and implement repeatable customer journey processes

• Discover opportunities to enhance revenue through client relations

• Create and manage training resources for the team

Requirements:

• Strong accounting background, CPA preferred

• 3-7+ years in Customer Success or CX Operations

• Proven track record in onboarding and retention improvements

• Exceptional communication and articulation of customer needs

• Bonus points for experience with small businesses

Make a significant impact at Kick while driving customer success and innovation.
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